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Customer support manager

24.01.2018 - 19:27

We are a globally-oriented IT company with dynamic startup spirit. Our products range from ArtTech, AI to FinTech B2C solutions. Our teams consist of dedicated young professionals focused on creating technologically complex and yet beautifully simple applications. We have and will always be at the forefront of innovation. 

We need technically minded teammate to help us serving this constantly growing customer base and achieve our goals. You enjoy assisting customers in finding answers and solutions, and you thrive in a busy environment where multitasking is sometimes required. 

Key skills required: 
— Full operational command of English, both verbally and in writing 
— Previous experience in support function (is a plus) 
— User-level knowledge on CRM systems (is a plus) 
— Positive approach and attitude 
— Strong technical interest and understanding of IT, software and engineering problems 
— Good communicator, with the ability to ask and listen 

Job responsibilities: 
— Technical support on the product – via online sessions, phone, e-mail. 
— General support case management: logging, prioritization, trouble shooting (potential escalation), closing, follow-up. 

We offer: 
— Comfy workplace in a stylish office 
— Convenient work schedule 

What is more: 
— Personal qualities are more important to us than the track record. 
— Salary upon the results of interview. We will pay the right money for the right person. 

We expect you to submit your CV with a cover letter. 


Please note that only CVs in English will be considered.


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